Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you interact with our website or our plumbing services.
Last Updated: January 16, 2026
Effective Date: January 16, 2026
Information We Collect
- We collect information you provide directly to us, for example when you fill out a contact form, request a quote, or communicate with us by email or phone.
- The types of information we collect may include your name, email address, phone number, neighborhood or city (e.g., Montreal-North, Laval, Brossard), and details about your plumbing needs (leak, unclogging, renovation, etc.).
- We may also collect information automatically through cookies and similar technologies when you visit our website.
How We Use Your Information
- We use the collected information to provide and improve our residential plumbing services, respond to your inquiries, and process your requests for quotes or emergency interventions.
- We may use your contact details to contact you regarding your request, send you a detailed quote, or follow up after a service call to ensure your satisfaction.
- We do not use your data for automated marketing or unsolicited commercial solicitation purposes.
Sharing and Disclosure of Information
- We do not sell, trade, or rent your personal information to third parties for marketing purposes.
- We only share your information with technical subcontractors strictly necessary for the operation of the site (e.g., hosting, contact form), who are bound by the same confidentiality.
- We may disclose your information if required by law or if we believe such action is necessary to comply with a legal obligation, protect our rights, or investigate potential fraud.
Data Security
- We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, modification, disclosure, or destruction.
- However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- We regularly review our security practices to ensure the ongoing protection of your data.
Cookies and Tracking Technologies
- Our website uses essential cookies for the proper functioning of the contact form and anonymous traffic analysis (via tools like Plausible or Google Analytics in anonymized mode).
- Cookies help us understand how visitors interact with our site to improve the user experience.
- You can manage or disable cookies through your browser settings, without major impact on the use of the site.
Your Rights
- You have the right to access, modify, or delete your personal information that we hold.
- You can also object to the processing of your data or request their portability in a structured format.
- To exercise these rights, please contact us directly at the address indicated below. We will respond within 30 days.
Links to Third-Party Websites
- Our site may contain links to external websites (e.g., RBQ, CNESST). These sites have their own privacy policies.
- We do not control these sites and are not responsible for their data practices.
- We encourage you to review their privacy policy before providing personal information.
Changes to This Policy
- We may update this Privacy Policy to reflect legal, technological, or operational changes.
- The update date will be indicated at the top of this page.
- Your continued use of the site after the posting of changes constitutes acceptance of the revised policy.
Contact Us
- If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact us:
- Email: plomberiedespaties@gmail.com
- Phone: (514) 774-4077
- Service Area: Island of Montreal, Laval, North Shore, and South Shore (Quebec, Canada)
Need to discuss your privacy concerns?
If you have any questions regarding this Privacy Policy or wish to discuss how we handle your personal information, please do not hesitate to contact us.
Your Data Protection Rights
We respect your rights under Quebec and Canadian privacy laws and are committed to helping you exercise them.
Access Your Information
You have the right to request copies of your personal information that we hold. We will provide this information in a commonly used electronic format.
Correction of Information
If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request corrections.
Deletion of Information
Under certain circumstances, you may request the deletion of your personal information from our records.
Data Portability
Where technically possible, you can request to receive your personal information in a structured, commonly used format for transferring to another service provider.
Questions about our privacy practices?
We are here to help. Contact our privacy officer directly for any questions or concerns regarding how we handle your personal information.
Contact Us About Your Privacy Rights
Fill out the form below. Plomberie Despaties will personally contact you regarding your privacy concerns — no sales, no pressure. Just honest answers about your data protection rights.
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